From 23 May onwards, new ZealiD users will no longer have to complete a bank login to access our trust services. This update will benefit our business clients and end users alike, posing no regulatory risks. It’s also a big step forward in our mission to offer remote qualified signing and other trust services with as little prerequisites as possible.
Initially, having the bank login in the registration process was meant to offer an extra layer of assurance. But with time, the restrictions of having this step became more and more obvious. To register with us, users needed to have an EU bank account - a prerequisite that brought additional legal commitments and expenses. Looking beyond that, those who already had an EU bank account faced further issues. This registration was the most problematic of all, causing technical difficulties and lowering the success rate among first time users. Further problems exist at a regulatory level, too. There is no unified data structure for bank login in the EU, meaning that banks themselves get to decide what kind of information they provide for identity verification purposes. Interestingly, in some cases that does not include a person’s name and surname.
Updated registration process will invite more users
Taking the decision to remove bank login from the registration process allows us better control of how we - and our clients - interact with end users. Following this change, the amount of time needed for registration should fall by up to 50%, granting easy and quick access to digital identity and e-signature. This will also have a positive impact on the registration success rate, leaving less space for technical difficulties that are out of our control. Finally, this shift broadens the scope of our potential users, no longer excluding those who don’t have a bank account in an EU member state.
Future proof compliance comes first
Leveraging our decision to no longer use bank login, ZealiD will continue to go hand in hand with state-of-the-art ETSI standards. Implementing an advanced AI and manual verification process further extends our efforts to provide easy access to electronic signature and other trust services with as little effort on the users’ side as possible. To do that, we’ll use the remaining registration steps, namely the user selfie and ID document capture. Identity verification through NFC technology will detect an electronic chip in scanned documents, obtaining high resolution photos and collecting document information with higher precision. That will allow for more accurate visual match with a user selfie as well, making the authentication process smoother and more efficient.
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